Refund Policy

At Bison Infosolutions, we believe in maintaining complete transparency, fairness, and accountability in all our financial transactions. Our refund policy is designed to clearly define the circumstances under which refunds may be considered, while protecting both our customers and the integrity of the services we deliver.

1. Refund Eligibility

Refunds are strictly applicable only in the following situations:

• Duplicate payments made for the same service or invoice.
• Failed transactions where the amount has been debited but the service was not activated or delivered.

Please note that payments made for custom software development, IT services, consultation, cloud services, subscriptions, license renewals, AMC contracts, or any service involving resource allocation are non-refundable, once the service has been initiated or provisioned.

2. Cancellation Policy

Customers may request a cancellation within 24 hours of making a payment, provided that the work has not yet commenced, no license has been activated, and no resources have been allocated.

Once service execution has begun, credentials are shared, licenses are issued, or third-party costs are incurred, cancellation requests will no longer be eligible for refunds.

3. Refund Processing Time

Approved refunds are processed within 7–10 business days. The refunded amount will be credited back to the original mode of payment used during the transaction. Processing time may vary depending on banking channels or payment gateway policies.

4. How to Request a Refund

To initiate a refund request, please email us at:
📧 billing@bison.co.in

Kindly include the following details in your email to help us process your request efficiently:

• Transaction ID / Payment Reference Number
• Invoice Number (if available)
• Date of payment
• Brief reason for the refund request

Our billing team will review your request carefully and respond with a clear resolution in the shortest possible time.